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Overview

Our refund policy.

To be eligible for a refund on your booking you must notify The Divine Elemental with a minimum of 7 days prior to your booking date and there will be an admin fee of £5, this is at the discretion of the Divine Elemental Wellbeing Hub.

To complete your refund, please notify within the relevant time frame, provide details of the bank in which you would like the money returned to.

Refunds

Once your request for a refund is received and inspected, a notification will be sent to you that we have received your request and whether your refund is approved or rejected.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank that you supplied and The Divine Elemental have no control over the period of time that takes to receive the refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at divineelemental111@gmail.com

Postponed Events

If you need to exchange dates for your event, please email divineelemental111@gmail.com with your new dates and time so as your order can be amended.

Need help?

Contact us at divineelemental111@gmail.com for questions related to refunds and returns.